LASERCare Service Plans: Descriptions
LASERCare™ Service Plans: Descriptions of Options
Please see the LASERCare Comparison Chart for details on which options are included with the Basic, Plus and Elite Service Plans.
Parts & Parts Shipment
Based on preliminary assessment via remote assistance, HT will send required parts if it is determined on-site personnel are capable of replacing the parts.
Time & Labor
- Remote Assistance: Includes phone, email, Skype or TeamViewer® Remote support. TeamViewer support requires internet access to the laser system and download and installation of the TeamViewer Support Panel.
- Repair at HT: If necessary, the unit may be shipped back to HT’s Beverly MA facility for assessment and repair.
Software maintenance updates are included and may be sent via Cloud or DVD. (This does not include major software upgrades.)
On-site Annual Preventive Maintenance (PM)
- LASERCare Plus and LASERCare Elite Service Plans only
- Includes travel cost and time for support technician to travel to customer facility
- Laser PM includes: Full cleaning, alignment/adjustment of optical system including confocality of camera and oculars, parfocality between objectives
- Verification of laser focus
- Checking RED-i and aligning (if applicable)
- Testing of laser output and readjusting to factory standards
- Replacement of parts as needed
- Cleaning and general checking of computer and optimization of hard drive
- Checking computer boards and all cables for wear
- Updating software to latest possible maintenance release
On-site Basic Training in Conjunction with PM Visit
Basic refresher training on laser system software will be provided at time of Preventive Maintenance visit.
If more substantial training of personnel is needed, an extra cost will be incurred.
Return Shipping of System
With the LASERCare Plus and LASERCare Elite Service Plans, Hamilton Thorne will cover cost of shipping system back to the factory in the event the system needed to be returned for service.
With the LASERCare Elite Service Plan, a loaner laser system will be sent via express shipping for the customer to use for the duration of the repair.